Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are below.
- Name: Grievance Officer, ZapCart
- Email: grievance@zapcart.shop
- Address: India. ZapCart is an online store based in India. Orders are shipped from the nearest partner warehouse, and we deliver across India.
- Availability: Monday to Saturday, 10 am – 6 pm IST
How we handle complaints
- Send your complaint with your name, order number and details of the issue to the email above.
- We will acknowledge your complaint within 48 hours of receiving it.
- We will redress the complaint within 1 month of receiving it.