Returns & Refund Policy

Last updated: 30 October 2026

If something is wrong with your order, we will make it right.

Damaged, defective or wrong item

Report the issue within 48 hours of delivery by emailing support@zapcart.shop with your order number.
Share an unboxing video (one continuous video, from the sealed parcel to opening) and clear photos of the item and packaging.
After we verify, we replace the item or refund you, whichever you prefer. Replacements depend on stock.

Change of mind

We don't accept change-of-mind returns.

Items not eligible

Used, washed, altered or customer-damaged items, and items without the original packaging, can't be returned.

Refunds

Approved refunds go to your original payment method within 5–7 business days of approval. Your bank may take a few more days to show it. The shipping charge is refunded too when the item was damaged, defective or wrong.