Refund policy

Returns & Refund Policy

Last updated: 30 October 2026

We want you to be happy with your order. If something is wrong, we will make it right.

Damaged, defective or wrong item

Report the issue within 48 hours of delivery by emailing support@zapcart.shop with your order number.
Please share an unboxing video (one continuous video, from sealed parcel to opening) and clear photos of the item and the packaging showing the problem.
After we verify, we will offer you a replacement or a refund, as you prefer (a replacement is subject to stock availability).

Change of mind

We don't accept change-of-mind returns; we replace or refund damaged, defective or wrong items reported within 48 hours with an unboxing video.

Items not eligible

Used, washed, altered or damaged-by-customer items, and items without original packaging, cannot be returned.

Refunds

Approved refunds are made to your original payment method within 5-7 business days after approval. Your bank may take a few more days to show it.
For Cash on Delivery orders, we will ask for your bank account details or UPI ID to send the refund. Please share them only through our official email, support@zapcart.shop. We will never ask for card PINs or OTPs.

Cancellations

You can cancel before the order is dispatched by contacting us. Prepaid cancellations are refunded as above.

Not received

If your order has not arrived within the delivery time, or shows delivered but you did not receive it, contact us and we will investigate with the courier.